(TITC) – Safety and Security must be put as priority requirements since it is related closly to guests who spend days at any homestay. Ensuring the safety and security in fields of first aid and emergency rescue, daily activities, water-based activties, etc. means keep the guests away of danger and fatal, so that they can enjoy fully at the establishment.
- Safety and Security
- Safety Training
- Safety personnel shall undergo basic training in first aid and emergency rescue.
- Safety Features for Facilities Activities
- At least 2 safety personnel shall accompany guests and ensure safety and security during homestay activities.
- Any water-based activity (such as river cruise, white water rafting etc.) shall provide guests with appropriate and sufficient safety attire/equipment recognised by the relevant authorities.
- Any physical facility such as jetties shall have safety features such as railings, slip proof flooring, etc.
- Trails and trekking routes shall be well marked and signposted.
- Briefing on Safety Aspects
- Guests shall be briefed on safety aspects prior to taking part in any homestay activity.
- Provide leaflets on safety guidelines and tips for guests
- Guests participating in eco-adventure activities shall be required to register their name and contact number for record/monitoring purposes.
- Formulate a manual for safety procedures and guidelines to be used as a Standard Operating Procedure (SOP).
- Emergency Rescue and Evacuation
- Personnel in charge of safety shall be equipped with emergency/first aid kit during activities.
- Safety personnel shall also be equipped with communication equipment to alert authorities of any impending danger or if a guest is sick or injured.
- It is recommended for guests to have insurance coverage as part of the package.
- Adhere to safety requirements of respective country.
- Safety Training
|Safety personnel have undergone basic training in first aid and emergency rescue. (DR)
|a. Ask to look at the certificates proving the participation of safety personnel in basic training courses in first aid and emergency rescue. b. Make photocopies of the certificates and verify with the training institution that the person has undertaken the courses
|Safety features for facilities / activities
|At least 2 safety personnel accompanying guests during activities. (IV)
|a. Ask the Homestay Organisation how many trained safety personnel accompany guests during activities. b. Note the number and level of training of the accompanying safety personnel.
|Water-based activities have safety attire/equipment. (SI)
|a. Inspect the equipment and attire worn during water-based activities. b. List out equipment c. Take photos of the equipment and attire and attach the photographs with the report.
|Physical facilities have safety features e.g. railings and slipproof flooring. (SI)
|a. Inspect the physical facilities where activities are conducted. b. List down the type of facilities provided at the attraction. c. Take photos of any safety features and attach the photographs with the report.
|Trails and trekking routes are marked and signposted. (SI)
|a. Visit the trails and trekking routes and check for guiding signposts and marks. b. Take photos of the signposts and marks and attach the photographs with the report.
|Briefing on safety aspects
|Briefing on safety aspects prior to taking part in any related activity. (IV)
|a. Ask the Homestay Organisation if briefings on safety are given before any related activity. b. Ask for a copy of the briefing transcript and attach with the report. c. Note if potential associated risks i.e. snakes in the forest, floods, etc. were communicated by the Homestay Organisation to the tourists.
|Leaflets on safety guidelines and tips are provided. (DR)
|a. Ask the Homestay Organisation if any leaflets on safety guidelines and tips are provided to guests before a related activity is conducted. b. Photocopy the leaflet and attach with the assessment report.
|Registering of guests participating in eco-adventure activities e.g. name and contact number. (DR)
|a. Ask the Homestay Organisation if the details of guests are registered before participating in eco-adventure activities. b. Ask to see the registration form or book and make a photocopy of a sample page. c. Attach the photocopy of the registration form or book with the report.
|There is a manual for safety procedures and guidelines as part of the Standard Operating Procedure (SOP). (DR)
|a. Ask the Homestay Organisation if there is a safety procedures and guidelines manual. b. Photocopy the front page of the document and attach with the report.
|Emergency rescue and evacuation
|Safety personnel are equipped with emergency/first aid kit. (SI)
|a. Inspect the attire of the safety personnel and check for emergency or first aid kits. b. Inspect the contents of the emergency/first aid kits to ensure it is properly stocked and equipped. c. Take photos of the emergency or first aid kit and attach the photographs with the report
|Safety personnel are equipped with communication equipment. (SI)
|a. Inspect the communication equipment of the safety personnel. b. Test the communication equipment of the safety personnel to ensure it is in working order. c. Take photos of the equipment and attach the photographs with the report.
|Guests have insurance coverage. (IV, DR)
|a. Ask the Homestay Organisation if guests are offered/given insurance coverage during their stay at the homestay as well as during activities. b. Photocopy the front page of the insurance policy and form and attach with the report.
|Adhere to safety requirements of the respective country. (DR)
|a. Ask the Homestay Organisation for the document stating that the homestay has passed the safety requirements of the country’s safety standards. b. Photocopy the front page of the document showing the name of the Homestay Organisation and attach with the report.
Tourism Information Technology Center